Frequently Asked Questions
Everything you need to know about shopping with Holly & Ivy.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping takes 3-5 business days, while expedited options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original, unused condition with all packaging intact to be eligible for a full refund.
How can I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
Do you offer international shipping?
Yes, Holly & Ivy ships to over 50 countries worldwide. Shipping costs and delivery timelines vary depending on the destination and local customs processing.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I contact customer support?
Our team is here to help! You can reach us via the 'Contact Us' page on our website, through live chat during business hours, or by emailing [email protected].